Session number and duration
The number of sessions is determined by you. For short term work booking in blocks of 6 is advisable to allow for therapeutic planning. I would ask that a minimum of 2 sessions notice is given if you wish to end. This will allow us to finish our work together and end the counselling relationship. Throughout the therapy it is advisable to have regular reviews to help steer the direction of our sessions.
Sessions are normally 60 minutes and held on a weekly basis unless otherwise agreed.
We can continue working together for as many sessions as you find helpful. We will review your progress as we go along.
Communication outside sessions
Contact outside sessions is limited to short messages regarding booking appointments, cancellation of sessions, and confirmation of payment. This can be done by phone, SMS text or email. Please do not attempt to start a video or instant messaging chat without an appointment, even if you can see I am online. I am not able to accept friend requests on social networking sites as our relationship must remain professional only (see my Social Media Policy).
Cancellations by you: I ask that you give a minimum of 24 hours’ notice. If a cancellation is made with less than 24 hours’ notice the full charge for the session will be required. If 24 hours or more notice is given for cancellation no charge will be made. Should you cancel two consecutive sessions with limited notice then a discussion of continuing with therapy would be advised.
Sessions cannot be extended beyond the scheduled period and if you do not arrive within 20 minutes of the agreed appointment, this will be considered a cancellation.
Cancellation by me: I will endeavour to provide you with as much notice as possible regarding my holidays and attendance of training workshops and other professional commitments. Should I need to cancel due to illness or emergency I will give you as much notice as possible and will try to offer you an alternative session.
Our work together remains completely confidential.
Exceptions to this will be if required to do so by law or in order to protect you or another person from significant harm. If any of these situations occur, I will discuss this with you. If at any point I feel that you are in need of emergency support, I may ask for your consent to contact your GP.
Counsellors are ethically required to have supervision; I may discuss your case but your name will not be used.
You must be 18 years of age or over and a UK resident.
Our fees are £45 per session for one-to-one counselling. Couples counselling is £60 per session. Currently we accept payments by cash, bank transfer and credit/debit cards.
In the event of a complaint or dispute, clients are invited to raise this with my supervisor (details available on request). If this doesn’t provide an acceptable resolution please contact the BACP at www.bacp.co.uk.
Personal crisis procedures
I cannot provide an emergency service for clients. If you find yourself in a major crisis and are considering serious self-harm it is vital to get immediate help. This could include contacting your GP, or going to your nearest accident and emergency department (A&E). You can also call the Samaritans on 08457 909090 or visit their website.