Frequently asked questions

Q: Which areas do you cover?

A: We provide counselling services in and around west Cumbria including Workington, Whitehaven, Cockermouth, Egremont and Seascale. We also have a counsellor based in Thornhill.

We can also provide counselling services anywhere in the UK online by email, Zoom, Skype or telephone.

Q: What is the purpose of weekly appointments?

A: By seeing your counsellor on a weekly basis it ensures continuity of your sessions. It enables you to process what has been worked through in your session and encourages progress. Longer spaces between sessions can result in loss of progress.

Q: Are you a member of any counselling organisations?

A: We are all registered members of the British Association for Counselling & Psychotherapy and you can find us on their accredited voluntary register.You can also find us among The Foundation for Infant Loss Training Accredited Professionals and in The National Fertility Society Counsellor directory.

Q: Do you have regular supervision?

A: Yes. In accordance with the BACP Ethical Framework for Good Practice we all have a minimum of 1½ hours supervision per calendar month. As we also volunteer for various charities we have more than the minimum requirements.

Q: When are you available?

A: Daytime, evenings and weekends. Please see each counsellors page which specifies their individual availability.

Q: What are your fees?

A: Our fees are £45 per session for one-to-one counselling. Couples counselling is £60 per session. Currently we accept payments by cash, bank transfer and credit/debit cards.

Q: How long are the sessions?

A: Sessions are one hour. Sessions are normally on a weekly basis. However flexibility is available for appointments.

Q: What is the next stage?

A: You are welcome to ring us for a free initial telephone or Zoom consultation. This gives you the opportunity to ask any questions and get to know your counsellor. If you decide to proceed with counselling before we start our sessions we will send you an agreement form to accept before your first meeting.

Q: How do you cancel a session?

A: If you need to cancel appointments, please notify us (by phone, email or SMS/text) and we will try to accommodate you with a rescheduled appointment. Any missed or cancelled appointment with less than 24 hours will be charged in full.

Q: Do you keep a record of our sessions?

A: We understand that an important part of counselling is confidentiality. Your counsellor will make notes on sessions but you will not be identifiable in these notes and all clients’ files are kept securely. Full details are available on our privacy policy page.