Terms and conditions

Fees and Payment

Our fees are £40 for each one-to-one hourly session.

Regular sessions

If you decide to go ahead with therapy following your first session, your therapist will ask you to commit to regular sessions at the same time each week.

Ad-hoc sessions

If you wish to see your therapist on an occasional basis once regular sessions have ended, you can continue to make appointments on an ad-hoc basis.

Our therapists run a very full diary so their flexibility is limited. Ad-hoc sessions are therefore subject to availability.

Cancellations & Breaks

If you cancel a session with less than 24 hours notice we charge the full fee for the missed session. Planned breaks from a series of sessions, such as a holiday or other commitment, will not be charged.


All therapists working with Positive Horizons follow the code of ethics of the British Association for Counselling and Psychotherapy.

Your discussions with your therapist, and any notes they write, are confidential and will not be disclosed to any other person without your consent.

Exceptions to this rule would be if your therapist is required to disclose information by a court of law, or in order to protect you or another person from significant harm.

In addition, counsellors are required by their profession to have regular supervision sessions where they may discuss aspects of your therapy. They will not however reveal your identity during these sessions.

Information held about you with Positive Horizons will not be disclosed to third parties.